Having a healthy, open dialogue between employees and their manager is the cornerstone to employee engagement and productivity. While the focus is often on the employee’s performance and steps needed to raise the bar on their performance, attention must also be directed on the impact the manager’s action have on it.
Managers can quickly get a sense of their impact by asking their employees, individually, 3 simple, uncomplicated questions:
- What am I doing that you would like me to STOP doing?
- What am I not doing that you would like me to START doing?
- What am I doing that you would like me to CONTINUE doing?
Watch the reaction as you first pose these probing questions. Most employees will be initially reluctant to respond. Being honest can have negative consequences. But with time and trust, they will respond and their responses will allow the manager to reflect upon his style, allowing him to manage better.
To remember the questions, think of a traffic light. Red for STOP, yellow for CONTINUE, and green for START.
Give it a try, and then let me know how it works out for you by responding in the comment section below.